Branding Blog

Can I Have Some Service Please?

Bad Customer Service

Talking to each other while customers are waiting is not service.
Pretending not to notice when a customer’s trying to wave you down is not service.
Allowing a queue cutter to pay first is not service.
Acting all bothered and disgruntled when your faults are pointed out (and it’s clear that you’re at fault) is not service.
Asking, unsmilingly, whether a customer has a smaller note, is not service.
Saying “So what do you want me to do?” in response to a complaint is not service.
Not replying to an email because you couldn’t find the time to do it is not service.
Passing a caller around to four different departments to get information everyone should have on hand is not service.

If providing friendly, professional and quality service isn’t part of your brand make-up, then whatever you’re doing just isn’t sustainable. Because the counter-point to good service (probably the easiest way to keeping your customers coming back time and again) is a bad name.

So, how about some service?

Recent Blog
Let's Chat
Contact us

You can reach us in many ways. Just dial or email us.

  • user_whiteNo 12, Jalan Abdullah, Bangsar
    59000 Kuala Lumpur, Malaysia
  • speech_whiteTel.: +603 2283 2688
  • speech_whiteFax: +603 2283 4740
  • mail_whiteEmail:
  • speech_whiteSkype: petergan4hire

Visit also our social profiles:

Scroll to top